FAQ’s

With Layoutz Web being a marketplace there are many ways to stay involved with the community. Whether you’re a potential buyer for items such as popular WordPress themes, a seller looking to make some money or an affiliate ready to promote the marketplace we’re sure you’ve got a few question. We have assembled a list of our most commonly asked questions.

The list will continually evolve as we encounter new questions. Check back frequently…

Ready to purchase but unsure about a few things? No problem! We have assembled a list of our most commonly asked questions.


General FAQ’s

How to Contact Us?

All support questions need to be directed through the sliding support tab on the left side of the screen.  Fill out the given form and we will respond to you as quickly as possible.  All other inquiries need to be directed through the contact us link in the footer.

How to Create an Account?

Follow this link to our sign up page. You will be asked for your name, email, username and password. That’s it!

How to Report Fraud or Spam?

If you suspect someone of fraud, spam, or selling items in other locations when signed up as an exclusive author you can contact us through the contact us link in the footer.

How to Become an Affiliate?

We are currently putting the finishing touches on our affiliate program.  More to come soon!

Does Layoutz Web use any other Currencies?

We understand that many and most of you use other currencies than the U.S. dollar.  All transactions done on Layoutz Web are conducted in U.S. dollars and users are responsible for any costs incurred during currency conversion.


Buyers FAQ’s

Ready to purchase but unsure about a few things? No problem!

We have assembled a list of our most commonly asked questions. This list will continually evolve as we encounter new questions. Check back frequently…

How to Create an Account?

At the top of the screen you will see a black navigation bar with a sign up button.  At the sign up page you will be asked for your name, email, username and password.  Sign up now!

How to Obtain Support?

If you seek support for a specific item go to the specific item page by searching the item name within the homepage.  For general support click on the sliding support tab on the left side of the screen and fill out the given form.

How to Download Purchased Items?

After purchasing your item(s) go to your profile page and click on the downloads button.  We encourage downloading items immediately and saving them to your hard drive.

How to Pay with a Credit Card?

Whether you have filled up your shopping cart with multiple items or clicked “Buy Now” you can input your credit card information and purchase through Paypal.  We gladly accept Visa, American Express, and Mastercard.

How to Obtain a Refund?

Items purchased from Layoutz Web are non-tangible, digital goods and because of the nature of the product there are very few instances where a refund is given. If you have purchased an item and you feel it is not functioning properly or as advertised in what the item is capable of, please send us a support ticket and explain the issue in detail. Also, be sure to name the item you’re having issues with as well as details to your problem. From there, we’ll have a review process to determine if the item is not delivered as promised. If we find the item to is not working, functioning or is corrupt, it will be fixed or a refund will be given at Layoutz Web discretion.

How to give Seller Feedback?

Every seller has their own profile page which includes all information about the seller.  Once logged in, go to the sellers profile page and send them a message.

How to give Site Feedback?

We encourage you to give us feedback and truly tell us your thoughts about Layoutz Web and the products we provide.  To give us feedback click on the sliding support tab on the left side of the screen and fill out the form.

How long after Purchasing an item do I have to Download it?

The item will remain in your profile downloads for as long as the item you bought is sold by the seller.  If the seller removes the item your ability to download it will be canceled.  Therefore, we encourage you to download the item and save it to your hard drive as soon as possible.

Who can Help me Customize my Theme or Template?

Layoutz Web will be providing an end-user service where we will be offering item and theme customization for an additional price. 


Vendors FAQ’s

p>Selling with Layoutz Web is more than just receiving a killer paycheck every month.

We have built not only an effective and proven selling platform, we also offer many features to help you evolve your skills, collaborate with other talented members and join an awesome and growing community. Learn more about selling with Layoutz Web.

How to Create an Account?

Follow this link to the sign-up page. You will be asked for your name, email, username and password. That’s it!

How to Upload Items?

Once signed into your account, click on the my account button at the top right.  Click on the my account button within that page and then click on the upload button.  Once you have arrived at the upload page there will be a drop down box in the top left where you can select the type of item you are uploading.  Simply fill in the given fields.  We will quickly respond with either an approval or a rejection with feedback as to why it was rejected.  We will direct you to what it is you need to change if this does happen.

How to Request Payment

Once signed into your account, you need to click on the my account button at the top right.  You will see a button titled withdrawals.  It is very simple, in the brown box you will shown the available amount that you can request for pay out.  Simply input the amount and your Paypal address and we will be sure to make a payment to you very quickly.

NOTE: Your account must be $50 or higher in order to request a payout.

Does my Uploaded Item Need Documentation?

Yes, all items uploaded are required to have the proper documentation.  This ensures a quality experience for the end users.  Each seller is responsible for providing support for your item.  Questions pertaining your items will be directed to you.

Does Layoutz Web Provide a Help/Documentation File?

Not for the moment, we are working on default documentation files, when they are available you will be able to download it right at the submission page.

What if the Item is Rejected?

If your upload gets rejected it’s ok.  We wont reject an upload without giving constructive feedback as to why it was rejected and how you may change it to get it approved.  After making the necessary changes, upload again for the approval.

What if I have and Item Outside of your Categories?

If you have an item that you seek to sell on Layoutz Web and you dont see a category for it please send us an email at support@layoutz.com.br.  In the subject, title the email “Item outside categories” and in the body please describe the product.  We will review its placement with our marketplace.

What are my Restrictions as an Exclusive Seller?

There are no exclusive contracts with us, sell anywhere you want.

Can I Sell my items in other markets?

Yes. When you sell your items on Layoutz Web Marketplace there is no exclusive contract, you can advertise your item anywhere you want!

When do I get Paid?

Layoutz Web will pay you 15 days after the prior closing calendar month, or all commission made in January will be paid by Feb. 15th. (NET 15). Your account must have a minimum of $50.

Why Sell on our Marketplace & not your own Website?

Layoutz Web Marketplace offers a perfect place to reach new customers all around the world, we do not require your items to be exclusive and we have the lowest comission rate of the web, only 20%! So why not allow your work to have one more chance to be sold everyday here?